Sumvision Support Agreement

 
Please read carefully before contacting for technical support

 

Thank you for purchasing one of our Sumvision products and welcome to the support page.Please read below for registering and receiving support for your product

This technical service provides limited support for products within the one year from date of purchase.


  • This service is only here to help customers diagnose a fault with their product
  • For any product that becomes faulty within the 12 months warrantly period from date of purchase, you are required to contact your point of purchase who will either replace the product or refund you.
  • Sumvision only provides support for products 1 year from the date of purchase.
  • We do not offer repairs to damaged products or products outside of the 12 months warranty.
  • Older/discontinued products will have limited support if purchased within the 12 months from date of purchase
  • CCTV questions are only answered via e-mail.
  • For CCTV remote viewing and fitting please contact a professional CCTV installer or at point of purchase.
  • Please be aware we are not able to provide support for third party apps or any illegal content that you have downloaded on to any of our devices. This includes your own version of operating system.
  • For all the latest updates on products and firmware please add us on Facebook or Google+ ( Links are provided for you on top of the Sumvision home page.
  • For any spare parts, please contact your point of purchase or one of the authorized resellers.

 

Registrations

 

It is essential to register your product first before contacting us for technical support.

Please wait for a confirmation email in your inbox before contacting us for support

 

We require the following for registering a product:

* Full name  

* Contact e-mail  (Please type in your email address accurately). 

 

* Home address  

* Product name  

* Product serial number  

* Date of purchase  

* Name of point of purchase  

By clicking the button below you confirm that you have read and understood the points above.

This service is available from Monday - Friday from 9 a.m to 5 p.m. Emails will be answered within 3 working days. We will be closed for the National holidays.